How do I cancel or reschedule my booking?

Plans change — we get it. Head to your account and open "My Tours" to cancel or ask for a new date, no phone calls needed.

Cancel at least 24 hours before your tour starts and you'll get a full refund, automatically, back to the card you paid with. Cancel later than that, or simply don't show up, and we won't be able to refund you — your local guide has already held that slot for you.

Some tours come with a Weather Insurance add-on, which stretches your free-cancellation window up to 10 hours before departure, whatever the forecast. If you added it at checkout, you'll see it listed on your booking confirmation.

Need to change the date instead of cancelling outright? Just ask — if there's space on the new day, we'll move you over at no extra cost, and you won't need to sign anything twice.