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43 articlesHow do I cancel or reschedule my booking?
Free cancellation up to 24 hours before. Refunds within 5–10 business days.
Can I book for a large group?
Small groups as-is, or a private departure for bigger parties — just ask.
How do I know my booking is confirmed?
You'll get an email the moment payment goes through — no waiting.
Can I book a tour for today or tomorrow?
Often, yes — availability updates in real time on each tour page.
How do I get to the meeting point?
Full directions — metro, bus, and parking — are on your booking confirmation.
Is there a metro or bus stop near the meeting point?
Yes — check your tour page for the nearest stop and a short walk.
Where can I park if I'm driving to the meeting point?
We list the nearest parking option — some historic centres have restricted zones.
Can I meet the guide along the route if I'm running late?
Usually no — the group leaves on time and can't wait or reroute.
Can I get picked up from my hotel?
No — you'll meet your guide directly at the meeting point.
Can children join the tour? What's the minimum age?
Each tour has a minimum age. Under-18s must be accompanied by an adult.
Can my child ride their own e-bike, or do they need to sit with an adult?
Depends on age, height, and the route — check the tour page for specifics.
Is it safe for children on tours that use open roads?
Some routes share the road with traffic — look for "Family Friendly" tours instead.
Can I bring a stroller or pram on the tour?
No — strollers aren't compatible with e-bike group tours.
My child is nervous about riding near traffic — what do you suggest?
Choose a traffic-free route, or check with us before booking.
How fit do I need to be for an e-bike tour?
If you can ride a bike on a flat path, you can join an EASY tour.
What happens if it rains?
Light rain — we ride. Severe weather — free reschedule or full refund.
What languages are tours offered in?
Most tours are in English plus the local language. Check each tour.
What should I bring on a tour?
Comfy clothes, closed shoes, sunglasses and water. We bring the rest.
Who will be guiding my tour?
A local partner guide who knows the destination inside out — not us.
What's included in the price?
Your e-bike, helmet, guide, and everything listed on the tour page — all in.
Is departure guaranteed, or could the tour be cancelled if not enough people book?
Rare, but possible for very small groups — you'd get a full refund.
Is tipping the guide expected?
It's appreciated, never required — entirely up to you.
Will there be breaks during the tour?
Yes — most tours build in at least one stop to rest, sip, or snap photos.
What payment methods do you accept?
All major cards. Paid securely at booking — no surprises on the day.
How long do refunds take?
Refunds are processed within 5–10 business days of cancellation.
Is free cancellation really free?
Yes — genuinely free, no fine print, if you cancel with enough notice.
Who do I actually pay — Explore on Bike or the local guide?
You pay us directly. We handle the local operator on our end.
Do I need to know how to ride an e-bike?
No experience needed — if you can ride a regular bike, you're set.
Do I need previous cycling experience for tours on open roads?
Yes — some routes need real comfort riding in traffic. Check the tour page.
What happens if the guide decides someone isn't able to safely join the tour?
The guide can exclude them on safety grounds — no refund applies in this case.
What if I have a health condition or physical limitation?
Let us know before booking — for your safety, and so we can advise properly.
Is there a weight or height limit for the e-bikes?
Yes — it varies by tour, based on the e-bike model. Check before booking.
Do I need to sign a waiver?
Yes — a quick digital signature, done from your phone before the tour.
What happens if I have an accident or feel unwell during the tour?
Your guide is trained to handle it on the spot and get you the right help.
What if I arrive late to the meeting point?
The group won't wait — arriving late means missing the tour, with no refund.
Is alcohol or being under the influence allowed before a tour?
No — guides can refuse anyone who appears under the influence, without refund.
Can I join a tour if I'm pregnant?
We'd recommend checking with your doctor first, and with us before booking.
What if I need to stop mid-tour and can't continue?
Tell your guide immediately — they'll help, but partial refunds aren't available.
Can I bring my dog on the tour?
Unfortunately, no — pets aren't allowed on our e-bike tours.
Are helmets provided, and do I have to wear one?
Yes, provided — and yes, mandatory for every rider, on every tour.
I wear glasses or contact lenses — is that a problem?
Not at all — just bring them along as you normally would.
Can I bring my own bike or e-bike instead of using the one provided?
No — all our tours run on the local partner's own e-bike fleet.
What if I lose something or damage the e-bike during the tour?
Tell your guide straight away — they'll take it from there.
Frequently asked questions
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